Terms & Conditions

1. About GoParkEasy

GoParkEasy is a technology platform that helps people find, discover, book, and pay for available parking spaces.

The Platform may provide access to parking made available by different types of parking providers, including:

• Private individuals or businesses making unused parking spaces available;
• Parking-space owners or operators;
• Commercial parking operators; and
• Public or municipal pay-and-park facilities, where such facilities are made available through the Platform.

GoParkEasy may facilitate:

• Parking discovery;
• Availability information;
• Booking and reservation;
• Digital payments;
• Booking confirmations;
• Check-in and check-out processes;
• Notifications;
• Receipts;
• Customer support; and
• Other technology-enabled services.

Unless expressly stated otherwise for a particular facility or service, GoParkEasy does not itself own, lease, operate, or control the parking premises made available by third-party parking providers.

2. Definitions

For these Terms:

"User" or "Parking Seeker"

means a person who searches for, books, reserves, or uses a parking space through the Platform.

"Parking Owner"

means an individual or entity that makes a privately owned or controlled parking space available through the Platform.

"Parking Operator"

means a business, organisation, commercial operator, or public/private facility operator that provides parking through the Platform.

"Parking Provider"

means a Parking Owner or Parking Operator.

"Parking Space"

means the specific parking location, slot, facility, or area made available through the Platform.

"Booking"

means a reservation or purchase made through the Platform for the use of a Parking Space for a specified period.

"Platform"

means the GoParkEasy website, Android application, iOS application, APIs, and related digital services.

3. GoParkEasy's Role

GoParkEasy operates as a technology and facilitation platform.

Unless expressly stated otherwise, GoParkEasy:

• Does not own the Parking Space;
• Does not grant the underlying right or title to the Parking Space;
• Does not take custody of the user's vehicle;
• Does not act as a warehouseman or bailee of the vehicle;
• Does not independently operate third-party parking facilities;
• Does not guarantee the physical condition or security of every Parking Space; and
• Does not control the conduct of every Parking Provider.

The agreement concerning the use of a particular Parking Space is between the User and the applicable Parking Provider, facilitated through the Platform.

GoParkEasy's role is to provide the technology and services that enable the parties to discover, book, communicate about, and transact for parking.

4. Parking Space Listings

Parking Providers are responsible for the information they submit to the Platform.

This may include:

• Location;
• Parking-space description;
• Photographs;
• Availability;
• Operating hours;
• Vehicle restrictions;
• Pricing;
• Entry and exit instructions;
• Facility rules;
• Height or size restrictions; and
• Other relevant conditions.

GoParkEasy may review, verify, moderate, update, restrict, suspend, or remove listings where we reasonably consider it necessary.

However, information supplied by Parking Providers may change, and Users should review the information shown at the time of booking.

5. Parking Provider Responsibilities

Parking Providers are responsible for ensuring that the Parking Space they list:

• Is legally available for the use being offered;
• Is accurately represented on the Platform;
• Is available during the confirmed booking period;
• Can reasonably accommodate the vehicle types and restrictions stated in the listing;
• Complies with applicable laws, rules, permissions, and local requirements;
• Has the necessary authority to make the space available; and
• Is reasonably accessible and usable for the service offered.

A Parking Provider must not knowingly:

• List a space they do not have authority to offer;
• Provide materially misleading information;
• Accept bookings for unavailable spaces;
• Misrepresent pricing or restrictions;
• Use the Platform for unlawful purposes; or
• Circumvent GoParkEasy's booking or payment systems to avoid applicable platform charges.

GoParkEasy may suspend, restrict, or terminate a Parking Provider's access where we reasonably believe these obligations have been breached.

6. Parking Provider Representations

By listing a Parking Space, the Parking Provider represents that they have the necessary authority to make the space available through GoParkEasy.

The Parking Provider is responsible for obtaining and maintaining any permissions, licences, approvals, consents, or authorisations required for the use of the Parking Space.

The Parking Provider must also comply with applicable:

• Laws;
• Municipal requirements;
• Building and property rules;
• Society or association rules;
• Parking regulations;
• Safety requirements; and
• Tax and commercial obligations applicable to their activities.

GoParkEasy does not provide legal advice to Parking Providers regarding their right to operate or commercially offer a particular Parking Space.

7. Creating and Using an Account

Certain Platform features require an account.

You agree to provide information that is accurate, current, and complete.

You are responsible for:

• Maintaining the confidentiality of your account credentials;
• Keeping your information updated;
• Using your account only for lawful purposes;
• Not sharing access in a manner that compromises account security; and
• Notifying GoParkEasy promptly if you suspect unauthorised access.

You are responsible for activity conducted through your account unless the activity resulted from a security incident that was not reasonably attributable to you.

GoParkEasy may suspend or restrict an account where reasonably necessary to protect Users, Parking Providers, the Platform, or third parties.

8. Booking a Parking Space

A User may select an available Parking Space and booking period displayed on the Platform.

Depending on the facility, GoParkEasy may offer different booking types, including:

• Instant parking;
• Advance or pre-booking;
• Flexible bookings;
• Weekly bookings;
• Monthly bookings; or
• Other booking formats made available from time to time.

The applicable booking type, duration, price, restrictions, and instructions will be displayed before confirmation.

A booking is confirmed only after the Platform indicates that the booking has been successfully completed.

A payment attempt that fails or remains incomplete does not by itself create a confirmed booking.

9. Booking Information

Users are responsible for reviewing booking information before completing a booking.

This includes:

• Parking location;
• Date;
• Start time;
• End time or duration;
• Vehicle requirements;
• Parking restrictions;
• Price;
• Applicable taxes or charges; and
• Relevant instructions.

Once a booking has been confirmed, the User should follow the instructions provided through the Platform.

10. Parking Access and Use

The User must:

• Use only the Parking Space allocated or identified for the booking;
• Follow the Parking Provider's reasonable parking and access instructions;
• Observe applicable facility rules;
• Use the Parking Space only for the purpose for which it was booked;
• Enter and leave within the applicable booking period;
• Not obstruct access or other vehicles;
• Not use the Parking Space for unlawful activities; and
• Ensure that the vehicle complies with applicable legal requirements.

The User remains responsible for their vehicle and personal belongings while using the Parking Space.

11. Check-In, Check-Out and Extensions

Where the Platform supports digital check-in, check-out, QR codes, vehicle verification, or similar mechanisms, the User may be required to use those mechanisms.

The availability of an extension depends on the particular Parking Space and booking type.

A User must not assume that additional parking time is available merely because the Parking Space remains physically vacant.

Where an extension is available through the Platform, the User should complete the extension through the applicable Platform functionality and pay any additional amount shown before continuing to use the Parking Space.

12. No-Show Bookings

If a User does not arrive for a confirmed booking, the booking may be recorded as a no-show.

A no-show does not result in a forfeiture or deduction under GoParkEasy's current refund policy.

Subject to the Refund Policy, the User is entitled to a 100% refund for a qualifying no-show.

Operational or verification requirements may apply where necessary to determine whether a booking was actually unused.

13. Cancellation and Refunds

GoParkEasy currently provides a 100% refund for eligible cancellations and qualifying no-show bookings.

There is currently no cancellation fee or cancellation deduction.

Where a refund is approved, GoParkEasy will initiate the refund to the original payment method.

After the refund is initiated, the amount will generally be credited within 3–7 business days, depending on the payment method, bank, card issuer, or payment service provider.

The actual time taken for the refund to appear may vary because GoParkEasy does not control the processing time of the relevant bank, card network, payment provider, or financial institution.

The complete refund rules are set out in the GoParkEasy Refund Policy, which forms part of these Terms.

If there is a conflict between these Terms and the Refund Policy concerning refund eligibility or timing, the Refund Policy will govern those matters.

14. Cancellation by a Parking Provider

If a Parking Provider cancels a confirmed booking or is unable to provide the booked Parking Space, GoParkEasy will process a 100% refund to the User in accordance with the Refund Policy.

Repeated or unjustified cancellations by a Parking Provider may result in:

• Listing restrictions;
• Reduced visibility;
• Temporary suspension;
• Account suspension; or
• Termination of access to the Platform.

15. Parking Space Unavailable or Materially Different

If a User arrives and the booked Parking Space is unavailable, inaccessible, materially different from the confirmed booking, or otherwise cannot reasonably be used for the booked purpose, the User should contact GoParkEasy support as soon as reasonably possible.

Depending on the circumstances, GoParkEasy may:

• Assist the User in contacting the Parking Provider;
• Attempt to identify an alternative Parking Space;
• Cancel the affected booking; and/or
• Process a refund in accordance with the Refund Policy.

Users should provide reasonable evidence where requested to help GoParkEasy investigate the issue.

16. Payments

Payments may be processed through third-party payment service providers.

The payment methods available may include those displayed by the Platform at the time of payment.

Before confirming a booking, the User will be shown the applicable amount payable.

The User agrees to provide accurate payment information and authorises the applicable payment provider to process the transaction.

GoParkEasy does not store full card credentials where payment information is entered directly into a third-party payment provider's secure checkout, except for information that may be returned to or retained by GoParkEasy as necessary to record and administer the transaction.

17. Prices and Charges

Prices displayed on the Platform may vary based on:

• Parking location;
• Duration;
• Booking type;
• Time;
• Availability;
• Parking Provider pricing;
• Taxes; and
• Other applicable charges.

The applicable amount presented before booking confirmation is the amount the User is required to pay for that booking, subject to any clearly disclosed additional charges that may arise from the User's subsequent actions, such as an authorised extension.

Parking Providers are responsible for the accuracy of prices they are authorised to set.

18. Parking Provider Payments and Payouts

Where GoParkEasy facilitates payouts to Parking Providers, the applicable Parking Provider must provide accurate payout and verification information.

Parking Providers are responsible for ensuring that the bank account and other financial information submitted to GoParkEasy is accurate and belongs to or is authorised for use by the relevant Parking Provider.

GoParkEasy may delay, suspend, or withhold a payout where reasonably necessary for:

• Verification;
• Fraud prevention;
• Transaction reconciliation;
• A payment dispute;
• A suspected breach of these Terms; or
• Compliance with applicable law.

Parking Providers remain responsible for their own tax and reporting obligations arising from amounts they receive through the Platform.

19. Wallet and Booking Records

Where the Platform provides wallet functionality, wallet balances and transactions are subject to the applicable Platform rules displayed at the time of use.

Booking, payment, wallet, and financial records may be retained by GoParkEasy where necessary for accounting, legal, regulatory, fraud-prevention, dispute-resolution, or legitimate business purposes.

Applicable retention practices are described in the Privacy Policy.

20. Vehicle and Personal Property

The User remains responsible for their vehicle and any belongings inside or attached to it.

Unless expressly stated otherwise for a particular service, GoParkEasy is not a vehicle storage, valet, warehousing, or custodial service.

The act of booking a Parking Space does not transfer possession or custody of the vehicle to GoParkEasy.

The User should take reasonable precautions, including:

• Locking the vehicle;
• Securing valuables;
• Following facility security instructions; and
• Complying with applicable vehicle and insurance requirements.

21. Damage, Theft, Loss and Safety

GoParkEasy does not guarantee that a Parking Space or surrounding premises will be completely free from:

• Theft;
• Damage;
• Fire;
• Accidents;
• Vandalism;
• Third-party acts;
• Natural events; or
• Other risks associated with the use of physical premises.

Users are responsible for taking reasonable precautions for their vehicle and belongings.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

Where a User believes that damage, theft, injury, or another incident has occurred at a Parking Space, the User should promptly notify GoParkEasy and, where appropriate, the relevant Parking Provider and law-enforcement or emergency authorities.

22. Insurance

GoParkEasy does not represent that a User's vehicle or belongings are insured merely because a booking has been made through the Platform.

Where a specific insurance product is actually offered through the Platform, that insurance will be governed by the separate policy wording, terms, exclusions, limits, and claims process of the relevant insurer.

GoParkEasy is not the insurer unless expressly stated otherwise.

No insurance coverage should be assumed unless the User has expressly purchased or activated an insurance product and received the applicable policy documentation.

23. Prohibited Uses

You must not use the Platform to:

• Violate any applicable law or regulation;
• Commit fraud or facilitate fraudulent activity;
• Impersonate another person or entity;
• Provide false or misleading information;
• Attempt to gain unauthorised access to another account;
• Interfere with Platform security;
• Introduce malware or malicious code;
• Scrape or systematically extract Platform data without authorisation;
• Circumvent Platform booking or payment mechanisms;
• Use the Platform to harass, threaten, or harm another person;
• List a Parking Space without the necessary authority;
• Manipulate availability, reviews, bookings, or transactions;
• Use another person's payment method without authorisation; or
• Engage in any activity that could reasonably harm GoParkEasy, its Users, Parking Providers, or third parties.

24. Reviews, Ratings and User Content

Where GoParkEasy allows Users or Parking Providers to submit reviews, ratings, photographs, comments, or other content, you must ensure that the content:

• Is truthful and based on your genuine experience;
• Does not contain unlawful, defamatory, threatening, abusive, or discriminatory material;
• Does not infringe another person's intellectual-property or privacy rights;
• Does not contain malicious code; and
• Is not submitted for fraudulent manipulation of ratings or reputation.

By submitting content to the Platform, you grant GoParkEasy a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, adapt, and use that content for operating, improving, and promoting the Platform, subject to applicable law and our Privacy Policy.

GoParkEasy may remove content that violates these Terms or applicable law.

25. Intellectual Property

The Platform and its original content, software, design, branding, features, text, graphics, interfaces, and other materials are owned by or licensed to GoParkEasy and are protected by applicable intellectual-property laws.

Except as expressly permitted by GoParkEasy, you may not copy, modify, reproduce, distribute, sell, lease, reverse engineer, create derivative works from, or commercially exploit any part of the Platform or GoParkEasy’s intellectual property.

The GoParkEasy name, logo, trademarks, service marks, and associated branding may not be used without prior written permission.

26. Third-Party Services

The Platform may integrate with third-party services, including payment processors, mapping services, authentication providers, analytics services, communication services, and other technology providers.

Third-party services may be subject to their own terms and privacy policies.

GoParkEasy is not responsible for the independent operation of third-party services.

27. Platform Availability

We aim to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free operation.

The Platform may occasionally be unavailable because of:

• Maintenance;
• Updates;
• Network failures;
• Server or infrastructure problems;
• Third-party service interruptions;
• Security incidents;
• Force majeure events; or
• Other circumstances outside our reasonable control.

We may modify, suspend, or discontinue features of the Platform from time to time.

28. Account Suspension and Termination

GoParkEasy may suspend or terminate access to an account where reasonably necessary if:

• These Terms are breached;
• Fraud or abuse is suspected;
• False information has been provided;
• A User or Parking Provider creates a safety or security risk;
• A Parking Provider repeatedly fails to honour confirmed bookings;
• Payment abuse or fraudulent transactions are suspected; or
• Required by applicable law or a competent authority.

Where reasonably practicable, GoParkEasy will provide appropriate notice or an opportunity to resolve the issue before suspension or termination.

Nothing in this section limits GoParkEasy's ability to take immediate action where necessary to protect Users, Parking Providers, the Platform, or third parties.

29. Account Deletion

Users may request deletion of their GoParkEasy account through the account-deletion mechanisms made available by GoParkEasy.

Deletion is subject to applicable legal, accounting, financial, fraud-prevention, dispute-resolution, and other legitimate retention requirements.

Certain records may therefore be retained or anonymised after account deletion where GoParkEasy has a lawful basis or obligation to retain them.

The treatment of personal data following account deletion is explained in the Privacy Policy.

30. Privacy

Your use of the Platform is also governed by the GoParkEasy Privacy Policy.

The Privacy Policy explains how GoParkEasy collects, uses, shares, retains, and protects personal data across:

• The website;
• Android application;
• iOS application; and
• Related services.

By using the Platform, you acknowledge that you have had an opportunity to review the Privacy Policy.

31. Cookies

Your use of the GoParkEasy website is also subject to our Cookie Policy.

The Cookie Policy explains:

• The cookies used on the website;
• Similar browser technologies;
• Analytics technologies;
• Marketing technologies;
• Consent controls; and
• How cookie preferences can be changed or withdrawn.

32. Consumer Rights

Nothing in these Terms is intended to exclude or restrict any consumer right, remedy, or protection that cannot lawfully be excluded or restricted under applicable Indian law.

GoParkEasy seeks to provide clear information about:

• Parking services;
• Prices;
• Booking conditions;
• Refunds;
• Parking Providers;
• Platform functionality; and
• Applicable policies.

The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce entities and include obligations concerning consumer protection and marketplace operations.

33. Grievance Redressal

We encourage Users and Parking Providers to contact GoParkEasy support first so that we can attempt to resolve concerns efficiently.

For complaints concerning the Platform or matters covered by applicable grievance-redressal requirements, you may contact:

• Resident Grievance Officer
• Name: Pinky Gogoi
• Email: pinky.gogoi@goparkeasy.com
• General Support: support@goparkeasy.com
• Phone: +91 9004624824
• Location: Mumbai, Maharashtra, India

We will handle grievances in accordance with applicable law and our applicable grievance-redressal procedures.

34. Dispute Resolution

We encourage Users and Parking Providers to first attempt to resolve disputes directly through GoParkEasy's support and grievance mechanisms.

Where a dispute cannot be resolved through those mechanisms, the parties may pursue remedies available under applicable law.

Nothing in these Terms prevents a consumer from exercising any statutory right or remedy available under applicable consumer-protection law.

Where arbitration is legally permissible and appropriate for a particular dispute, the parties may agree to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Any arbitration agreed between the parties shall be conducted in India.

35. Governing Law

These Terms are governed by the laws of India.

Subject to applicable law and the rights of consumers to approach competent forums or authorities, disputes relating to these Terms or the Platform shall be subject to the jurisdiction of competent courts and authorities in India.

36. Limitation of Liability

To the maximum extent permitted by applicable law, GoParkEasy will not be liable for indirect, incidental, special, consequential, or punitive losses arising from matters outside GoParkEasy's reasonable control.

This may include losses arising from:

• Third-party Parking Provider conduct;
• Vehicle theft or damage occurring at a third-party Parking Space;
• Personal belongings left in a vehicle;
• Temporary Platform outages;
• Third-party payment-provider failures;
• Third-party mapping or technology failures;
• Incorrect information supplied by a Parking Provider; or
• Events beyond GoParkEasy's reasonable control.

However, nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from applicable mandatory consumer protections or GoParkEasy's own fraud, wilful misconduct, or other liability that cannot legally be disclaimed.

37. Indemnification

To the extent permitted by applicable law, a User or Parking Provider agrees to indemnify GoParkEasy against third-party claims, losses, liabilities, and reasonable costs arising directly from:

• Their unlawful use of the Platform;
• Their material breach of these Terms;
• Fraudulent conduct;
• Misrepresentation of information; or
• A breach of their representations and obligations under these Terms.

This provision does not require a consumer to indemnify GoParkEasy for losses caused by GoParkEasy's own unlawful conduct or liabilities that cannot legally be transferred.

38. Changes to These Terms

GoParkEasy may update these Terms from time to time to reflect:

• Changes to the Platform;
• New services or features;
• Changes in business operations;
• Changes in applicable law;
• Security or operational requirements; or
• Changes to our policies.

For material changes, we will provide reasonable notice through the Platform or other appropriate means where required.

The updated Terms will become effective on the date stated in the revised Terms.

Your continued use of the Platform after the effective date of revised Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law.

39. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in effect.

40. No Waiver

A failure by GoParkEasy to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

41. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Refund Policy, and any additional terms expressly applicable to a particular service, constitute the agreement governing your use of the relevant GoParkEasy services.

Where a specific service has additional terms presented to you before use or purchase, those terms will apply to that service in addition to these Terms.

42. Contact Us

• GoParkEasy Mobility Private Limited
• Mumbai, Maharashtra, India
• Email: support@goparkeasy.com
• Phone: +91 9004624824