Privacy Policy

GoParkEasy Mobility Private Limited ("GoParkEasy", "we", "us", or "our") respects your privacy and is committed to protecting the personal data we process.

This Privacy Policy explains how we collect, use, disclose, store, protect, retain, and delete personal data when you use GoParkEasy through our website, Android application, iOS application, or related digital services (collectively, the "Services").

This Privacy Policy is intended to apply consistently across our web and mobile platforms. Where a particular type of information or processing applies only to our website, mobile applications, parking users, or parking owners, we identify that specifically.

By using the Services, you acknowledge this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will obtain that consent in the manner required by law.

1. Who We Are

The Services are operated by:

For privacy-related questions or requests, you may contact us at:

Privacy Contact: support@goparkeasy.com

For grievances:

2. What GoParkEasy Does

GoParkEasy is a technology platform that helps users discover, book, and manage parking and enables parking owners and operators to list and manage parking availability.

Because we serve different types of users, the personal data we process may differ depending on how you use the Services.

Parking Users

These are users who search for and book parking.

Parking Owners / Space Providers

These are individuals or businesses who list parking spaces or receive payouts through GoParkEasy.

Some information described in this Privacy Policy, particularly bank-account information and bank documents, applies only to parking owners or other users for whom such information is necessary.

3. Personal Data We Collect

We collect only information that is reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted or required by applicable law.

The information we may collect includes the following.

3.1 Account and Contact Information

Depending on how you create or use your account, we may collect:

• Name
• Email address
• Mobile phone number
• Address
• Password or authentication credentials associated with your GoParkEasy account
• GoParkEasy account identifier
• Profile photograph, if you choose to provide one
• Account role, such as parking user or parking owner

If you use Google Sign-In, we may receive the information made available through the authentication process, currently limited to profile and email information.

If you use Sign in with Apple, we may receive the information made available through that authentication process, currently limited to your name and email address. Apple may provide a private relay email address if you choose to keep your personal email address private.

4. Vehicle and Booking Information

When you use GoParkEasy to search for or book parking, we may process information such as:

• Vehicle registration number
• Saved vehicle information
• Parking location
• Booking date and time
• Booking type
• Booking status
• Booking identifiers and QR codes
• Parking space information
• Booking history
• Favourites and saved parking information
• Information necessary to administer a booking

This information is used to provide and manage the parking services you request.

Where necessary to fulfil a booking, we may share relevant information with the parking owner or operator responsible for that booking.

We do not share more information than is reasonably necessary for the relevant booking or operational purpose.

5. Parking Owner Information

If you list or operate parking through GoParkEasy, we may collect additional information necessary to verify, administer, and pay you.

This may include:

• Name and contact information
• Parking-space and listing information
• Bank account details
• IFSC information
• Payout information
• Booking and revenue information
• Bank verification documents, such as a passbook, bank statement, or cancelled cheque, where required for verification or payout administration

Bank documents are stored as private assets and are accessible through controlled, signed and time-limited access mechanisms.

We do not request government-issued identification from ordinary parking users through the application.

6. Location Information

GoParkEasy uses device location to provide location-based functionality, including:

• Finding parking near you
• Displaying relevant parking locations
• Centreing the map around your location
• Improving location-based search results

Depending on your device and permissions, the application may receive precise or approximate location information.

Location is used when you use location-based functionality.

GoParkEasy does not require continuous background location access for its current functionality.

If you do not grant location permission, you may still use location-based features through other available methods, such as manually selecting or entering a location where that functionality is provided.

You can manage location permissions through your device settings.

GoParkEasy may use mapping services, including Google Maps and associated platform services, to display maps and support location-based functionality. Those services may process location or technical information in accordance with their own applicable privacy practices.

7. Information Collected Automatically

When you use our website or applications, certain technical information may be collected automatically.

Depending on the platform and service involved, this may include:

• IP address
• Browser type and version
• Device type and operating system
• Application version
• Build information
• Network/connectivity information
• Technical identifiers generated by the application or service providers
• Pages or screens viewed
• Product interactions
• Search and feature interactions
• Crash and diagnostic information
• Performance information
• Information necessary to deliver push notifications

We use this information for purposes such as operating the Services, maintaining security, diagnosing technical problems, improving performance, understanding product usage, and delivering requested functionality.

8. Analytics

GoParkEasy uses product analytics to understand how users interact with our Services and to improve the product.

We currently use PostHog for product analytics.

Our application does not send your GoParkEasy account identifier, email address, phone number, or location to PostHog through its application analytics events.

Analytics events may contain information such as:

• Platform
• Application version
• Build variant
• Parking identifier
• Booking type
• Transaction or booking amount, where relevant to the event
• Sign-in method
• Failure or error reason
• Other event-specific product information

PostHog may also process technical information automatically generated by its SDK, subject to the configuration of the Service.

Analytics data is used to understand product usage, identify problems, improve features, and make the Services more useful.

We do not use these analytics activities for cross-app targeted advertising or to build an advertising profile of you.

9. Crash Reporting, Diagnostics and Session Replay

GoParkEasy uses Sentry for application diagnostics, crash reporting, performance monitoring, and limited session replay.

Sentry may receive technical information such as:

• Crash information
• Diagnostic information
• Performance and trace information
• Application version and technical environment information
• Information about the application session necessary to diagnose technical issues

Session Replay

GoParkEasy uses session replay selectively to help diagnose application problems and improve reliability.

Session replay is subject to explicit application-level privacy controls.

Text, images, and vector graphics displayed in recorded sessions are masked. In addition, sensitive screens and flows are excluded from recording altogether, including credential and OTP screens, payment and Razorpay checkout flows, booking confirmation and detail screens, profile and account settings, saved vehicles, wallet functionality, and parking-owner listing flows.

Session replay is therefore limited primarily to non-sensitive application screens where replay provides legitimate diagnostic value.

GoParkEasy does not intentionally configure Sentry to receive a user's GoParkEasy account identity, email address, phone number, or IP address for ordinary diagnostic events.

Third-party diagnostic services may nevertheless process technical information necessary to provide their services.

10. Payments

GoParkEasy uses authorised payment service providers, including Razorpay, to process payments.

Where payment information is entered into a payment provider's checkout, the payment provider may directly process payment credentials such as card or other payment-method information.

GoParkEasy does not intentionally collect or store full card credentials entered into the Razorpay checkout.

GoParkEasy may receive and retain information necessary to administer and reconcile a transaction, such as:

• Transaction identifier
• Amount
• Payment status
• Booking reference
• Refund or transaction status
• Other payment-related information returned to GoParkEasy by the payment provider

GoParkEasy does not collect UPI/VPA identifiers through the current application.

Parking owners may separately provide bank-account and IFSC information for payout purposes.

Payment providers may retain information in accordance with applicable legal, regulatory, security, fraud-prevention, and accounting requirements and their own privacy policies.

11. Push Notifications

GoParkEasy may use push and local notifications to provide important service communications.

These may include:

• Booking confirmations
• Booking reminders
• Booking changes
• Cancellation or refund updates
• Operational notifications
• Security or account notifications
• Other service-related alerts

Where applicable, GoParkEasy may also send promotional communications in accordance with applicable consent and communication requirements.

The application may process a device or push-notification token necessary to deliver notifications.

You can control notification permissions through your device settings.

Disabling notifications may prevent you from receiving certain alerts, but does not by itself delete your GoParkEasy account.

12. Receipts and File Access

GoParkEasy may generate booking receipts in PDF format.

The application creates these receipts within its own application-controlled storage and uses the operating system's sharing functionality when you choose to save or share a receipt.

GoParkEasy does not require broad access to your device's public file storage merely to generate or share booking receipts.

13. Cookies and Similar Technologies

Website

Our website may use cookies, local storage, analytics technologies, and similar technologies to:

• Operate and secure the website
• Remember preferences
• Maintain sessions
• Understand website usage
• Improve website performance
• Support relevant functionality

Where applicable, we will provide appropriate controls for non-essential cookies or similar technologies.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Mobile Applications

Mobile applications do not use browser cookies in the same manner as our website. Mobile applications may instead use SDKs, application storage, device identifiers, and other technologies described elsewhere in this Privacy Policy.

14. How We Use Personal Data

We use personal data only for specified and legitimate purposes, including:

Providing the Services

• Creating and managing accounts
• Finding available parking
• Processing bookings
• Managing reservations
• Providing parking-related information
• Facilitating parking-owner operations
• Processing payouts
• Providing customer support

Payments and Transactions

• Processing and reconciling payments
• Managing refunds
• Maintaining transaction records
• Detecting and preventing fraudulent transactions

Security

• Protecting accounts
• Detecting suspicious activity
• Preventing fraud and abuse
• Protecting the security and integrity of the Services
• Investigating technical or security incidents

Product Improvement

• Understanding how features are used
• Diagnosing crashes and technical problems
• Improving application performance
• Developing and testing features
• Understanding product usage trends

Communications

• Booking and operational communications
• Security and account notifications
• Customer support
• Marketing communications where permitted and appropriately consented to

Legal and Compliance

• Complying with applicable laws and regulations
• Responding to lawful requests
• Maintaining records required by law
• Establishing, exercising, or defending legal claims
• Enforcing our Terms and other applicable policies

15. How We Share Personal Data

We do not sell your personal data.

We may disclose or provide access to personal data to the following categories of recipients where necessary for the purposes described in this Privacy Policy.

15.1 Parking Owners and Operators

When you book parking, we may provide the parking owner or operator with information necessary to fulfil and administer your booking.

Depending on the booking, this may include:

• Name
• Relevant contact information
• Vehicle information
• Booking details
• QR or booking identifier

15.2 Technology and Service Providers

We use third-party technology providers to operate the Services.

Our current principal providers include:

• Razorpay — Payment processing and transaction services.
• Google Maps / Google platform services — Maps, mapping functionality, and location-related services.
• Google Sign-In — Authentication.
• Apple Sign-In — Authentication.
• Sentry — Crash reporting, diagnostics, performance monitoring, and limited session replay.
• PostHog — Product analytics.
• Expo / EAS services — Application infrastructure, software update delivery, and push-notification-related services, as applicable.

Third-party providers may process personal or technical information only as necessary to provide their services or as otherwise permitted by applicable law.

We expect our service providers to maintain appropriate safeguards for information entrusted to them.

16. Legal Disclosures

We may disclose personal data where reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from government or regulatory authorities
• Protect the rights, property, or safety of GoParkEasy, our users, parking partners, or others
• Detect, investigate, or prevent fraud, abuse, or security incidents
• Enforce our Terms and other agreements
• Establish, exercise, or defend legal claims

17. Business Transfers

If GoParkEasy is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, personal data may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

Where required by law, we will provide appropriate notice regarding material changes in the handling of personal data.

18. International Processing

Some of our technology and service providers may process information outside India.

For example, certain analytics, diagnostic, authentication, mapping, application-infrastructure, or other technology services may operate or process information in jurisdictions outside India.

Where personal data is processed outside India, GoParkEasy will do so subject to applicable law and appropriate contractual, technical, and organisational safeguards.

We do not rely on a blanket statement that simply using the Services constitutes consent to every international transfer. Where consent is required by applicable law, we will obtain it appropriately.

19. Data Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, or misuse.

Depending on the information and system involved, these measures may include:

• Encryption in transit
• Appropriate access controls
• Authentication and authorisation mechanisms
• Secure application and server practices
• Protected application storage
• Restricted access to sensitive financial documents
• Signed and time-limited access to stored bank documents
• Explicit masking and exclusion controls for diagnostic session replay
• Monitoring and incident-response processes

No method of transmitting or storing information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

20. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.

Retention periods may depend on:

• The purpose for which the information was collected
• The duration of our relationship with you
• Whether the information is necessary to provide an ongoing service
• Accounting, tax, payment, or other legal obligations
• Fraud-prevention and security requirements
• Dispute-resolution requirements
• Enforcement of contractual rights
• Regulatory requirements
• The need to establish, exercise, or defend legal claims

We periodically review retained personal data and seek to delete or anonymise information that is no longer required.

Certain information may be retained after account deletion

Deleting your GoParkEasy account does not necessarily require us to immediately destroy every record.

For example, transaction, booking, wallet, accounting, fraud-prevention, security, dispute, or other records may need to be retained for a defined period where required or permitted by applicable law or where necessary for legitimate legal or financial purposes.

Where information is retained after account deletion, we will limit its use to the purposes for which retention is necessary.

Terms acceptance records

We may retain evidence that you accepted a particular version of our Terms or other applicable legal document, including the version and time of acceptance.

The associated IP address and device/browser information are retained only for a limited period and are subject to automated expiry.

Diagnostic and analytics information

Diagnostic and analytics information is retained according to the applicable service configuration and our operational retention requirements.

Bank verification documents

Bank documents submitted by parking owners are retained only for as long as reasonably necessary for verification, payout administration, accounting, fraud prevention, legal, or compliance purposes.

We seek to avoid retaining original financial documents longer than necessary.

21. Account Deletion

You may request deletion of your GoParkEasy account through the account-deletion functionality available in the application and through our website.

Account deletion is intended to remove your account and associated personal data that GoParkEasy is not required or permitted to retain.

Depending on the circumstances, deletion may include:

• Account profile
• Contact information
• Saved vehicles
• Favourites
• Non-required account information
• Notification records
• Waitlist information
• Availability-request information
• Other personal data for which there is no continuing lawful basis for retention

Some information may instead be anonymised where it has standalone operational or legal value, such as certain reviews or support records.

Financial, transaction, accounting, security, fraud-prevention, dispute, or other records may be retained where necessary or permitted by applicable law.

We will not use retained information for unrelated purposes merely because it remains in our records.

Where third-party providers hold personal information associated with your account, GoParkEasy will take appropriate steps, where applicable, to address deletion or de-identification in accordance with the provider's capabilities, contractual arrangements, and applicable legal requirements.

22. Your Privacy Rights and Choices

Subject to applicable law, you may have rights regarding your personal data, including rights to:

• Obtain information about personal data processed by us
• Request correction or updating of inaccurate or incomplete personal data
• Request deletion of personal data where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal data is being processed
• Exercise applicable grievance and complaint rights
• Nominate another individual to exercise applicable rights in circumstances permitted by law
• Opt out of marketing communications

Withdrawal of consent does not affect processing that was already carried out lawfully before withdrawal. It may also not be possible to stop processing where another lawful basis or legal obligation applies.

You may unsubscribe from marketing communications using the available unsubscribe mechanism or by contacting us.

We may need to verify your identity before processing certain privacy requests.

To make a privacy request, contact: support@goparkeasy.com

23. Children's Privacy

The Services are not intended for children under 18.

We do not knowingly seek to collect personal data from children through the Services.

Where we become aware that personal data belonging to a child has been collected in circumstances where the required legal conditions were not met, we will take appropriate steps to address the situation, including deletion where appropriate.

We do not knowingly use children's personal data for targeted advertising or behavioural tracking.

24. Third-Party Websites and Services

The Services may contain links to third-party websites or services.

Third-party websites and services operate under their own privacy policies and terms.

GoParkEasy is not responsible for the privacy practices of third parties that operate independently from us.

We encourage you to review the applicable privacy policy of a third-party service before providing information to it.

25. Marketing Communications

We may send service-related communications necessary to operate your GoParkEasy account or bookings.

These may include:

• Booking confirmations
• Booking changes
• Payment or refund updates
• Security notifications
• Account-related communications

Where applicable law requires consent for promotional communications, we will obtain that consent.

You can opt out of promotional communications at any time through the available unsubscribe mechanism or by contacting us.

Opting out of marketing does not stop essential service or transactional communications.

26. Withdrawal of Consent

Where GoParkEasy relies on your consent to process personal data, you may withdraw that consent through the mechanism provided for the relevant processing activity or by contacting us.

Withdrawal will not affect the lawfulness of processing that occurred before withdrawal.

If a particular feature depends on information that you no longer permit us to process, that feature may become unavailable.

We will explain the consequences of withdrawal where reasonably necessary.

27. Privacy by Design

GoParkEasy seeks to minimise the personal data it collects and shares.

Examples include:

• We do not request background location for the current application functionality.
• We do not request access to contacts, microphone, camera, calendar, Bluetooth, or health information.
• The application does not require broad public-storage access merely to create and share booking receipts.
• Payment credentials entered through the Razorpay checkout are not intentionally collected by GoParkEasy.
• Product analytics do not receive GoParkEasy account identifiers, email addresses, phone numbers, or location.
• Sensitive application screens are excluded from Sentry Session Replay.
• Session Replay masks text, images, and vector graphics.
• Parking-owner financial documents are stored using controlled access mechanisms.
• Account deletion removes or anonymises personal data that GoParkEasy no longer has a lawful or legitimate reason to retain.

28. Data Breach and Security Incidents

If GoParkEasy becomes aware of a personal data breach, we will assess and respond to the incident in accordance with applicable law.

Where notification to affected individuals, regulators, or other parties is legally required, we will provide such notification within the applicable timeframe and through the required mechanism.

Our response may include:

• Investigating the incident
• Containing and mitigating the incident
• Assessing affected data and users
• Taking corrective security measures
• Notifying relevant authorities or affected individuals where required
• Documenting the incident and response

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our Services
• Changes in technology
• Changes in data practices
• Changes in applicable law
• Changes to third-party service providers

When we make material changes, we will provide appropriate notice where required.

The updated policy will include a revised effective date.

Your continued use of the Services after an updated policy becomes effective will be subject to the updated policy to the extent permitted by applicable law.

30. Contact and Grievance Redressal

For questions about this Privacy Policy, our data practices, or privacy requests:

For grievances:

Please include sufficient information for us to understand and respond to your request. We may request reasonable information to verify your identity before acting on a privacy request.

31. Platform and Service Coverage

This Privacy Policy applies to personal data processed through:

• The GoParkEasy website
• The GoParkEasy Android application
• The GoParkEasy iOS application
• GoParkEasy account and booking services
• Related digital services operated by GoParkEasy

Where the privacy practices of a particular service differ materially, the applicable service-specific notice or consent mechanism will provide additional information.